In Crisis?

If you, or the person you are concerned about, are already being seen by our services and you feel emergency treatment is required, support is available from your local team at any time.

For people living in the following areas call
Harlow, Epping Forest and Uttlesford 0845 038 1000
Chelmsford, Maldon and Braintree 0845 038 0030
Colchester and Tendring 0845 038 0800

Please note, the above numbers are charged at local rate. If you are calling from a mobile, a member of staff can call you back.

If you are not in contact with our services

If you, a friend or relative are experiencing mental health problems for the first time and need emergency treatment, you should contact your GP.

Your GP is your family doctor, the doctor you would normally see if you are ill or concerned about any aspect of your health. They will be able to refer you to the most appropriate mental health service in your area.

If you feel this is an emergency you should be able to get an appointment quickly. GP practices also have out-of-hours numbers for times when the surgery is not open.

To search for a GP in your area, or to find the contact details for your practice, please see the doctors’ section on

Need someone to talk to?


NERIL (North Essex Resource and Information Line for mental health) is a voluntary telephone helpline staffed by trained workers who give information, support and advice about mental health. The line is open every day between 4pm and 8am.

The number for NERIL is 0845 0900 909 (all calls charged at a local rate). Anyone can use this service.

The Samaritans

Local Helpline: 01245 357357
National Helpline: 08457 909090

To visit The Samaritans web site click here

The Samaritans offer a listening service to those going through a personal crisis and wanting to talk about their despair or suicidal feelings. There is someone to talk to 24 hours a day. Calls made to the national helpline are charged at local call rates from anywhere in the country.

NHS Direct

NHS Direct offers confidential information and advice about all health matters including mental health at any time, 24 hours a day.

To speak to an NHS Direct nurse call 0845 4647 (all calls charged at local rate)

To visit the NHS Direct web site click here